Terms & Conditions
Bookings can be made in person, by telephone or online via email. Bookings will be held for up to 48 hours until the deposit is paid. The deposit is £200, this is a non-refundable deposit.
The remaining balance is due 4 weeks prior to your collection. If booking within 4 weeks of hire date, full balance is required at the time of booking.
Payments are to be made by bank transfer, details will be sent when required.
We have a pet free Motorhome and Campervan and unfortunately cannot accept any bookings with pets, due to the risk to allergy sufferers.
Fully comprehensive insurance is included within the hire charge. An insurance security deposit of £750 must be paid by the hirer 4 weeks before pick up.
This deposit is held against any damage to the motorhome. The security deposit will be refunded after hire providing the motorhome has been returned in a satisfactory condition.
Personal items are not covered therefore it is advised for the hirer to take out personal travel insurance.
Breakdown Cover is included in the hire charge. This is a 24 hour service and covers all of the UK. Should a breakdown or accident occur the hirer should contact us immediately for authority to contact the Breakdown company. All work has to be authorised by us prior to any work being carried out.
On the day of collection the Motorhome will be ready for pick up from Macduff by 2pm, the Campervan is a 3pm pick up, unless otherwise agreed. Please allow at least one hour for the handover.
Driving license(s) to be presented on collection.
The motorhome should be returned before 11am on the last day of your hire, the Campervan has to be returned by 12 noon. There will be a charge for returning late. Upon return the condition of the motorhome will be checked for any damage. The motorhome or Campervan MUST be returned clean, cassette toilet emptied & waste tank emptied with all tyres, tools, accessories and equipment in the same condition as when received.
Cassette toilet system must be returned emptied. The hirer will be charged a fee of £50 for an un-emptied toilet.
A full tank of diesel is in the vehicle upon collection, you must return it with the same amount. If the vehicle is returned short of diesel you will be charged the monetary value of £25 per quarter tank.
Bedding must be removed & placed in a bag for washing, or there will be a charge of £30
Motorhome/Campervan interior must be cleaned prior to returning, or there will be a charge of £50
Smoking is strictly prohibited in our vehicles. Any infringement on this rule will incur a minimum charge of £300.
All cancellations must be submitted in writing. All deposits are non refundable, but may be transferable to another date at our discretion.
The following fees apply in the event of cancellation prior to the hire date
2-4 weeks prior to hire - 50% of hire charge
2 weeks or less prior to hire - 100% of hire charge
Should we have to cancel your booking due to any reason outwith our control a full refund of the hire charge will be given.
Please read these terms and conditions carefully as they are an agreement between us, Caledonia Motorhomes and you, the hirers.
Please sign the booking T&C's form on arrival, to say you have read and agree with the Terms and Conditions.
While these terms and conditions are designed to protect both parties we thank you for your interest in Caledonia Motorhomes and we will always do our upmost to ensure you have a happy and pleasurable experience.
Only driver(s) stated on the booking form shall be covered by our insurance. All drivers must be aged between 25 and 75 years old & have a minimum of 2 years driving experience.
A copy of driving licence, along with a DVLA check code must be submitted prior to hire. Details of how to obtain a DVLA code can be found on www.gov.uk/view-driving-licence
Driver(s) must declare if they have been bankrupt, insolvent, entered into an IVA or been a director of any company or organisation that has gone into liquidation, administration or receivership.
Driver(s) must declare if they have ever had a proposal for insurance refused or declined or ever had insurance cancelled or special terms imposed.
A copy of 2 utility bills or bank statements etc. with proof of address (dated within 3 months) per driver, must be submitted prior to hire.